Nearly 90% of consumers surveyed said they’d be either somewhat less likely or far less likely to do business with that company in the future if confronted with this… and it involves the word “no.” Tapping into my vast and useless pop culture database (remember I just told you the other day of how much I enjoy tying in pop culture references to make a point) allow me to share the lyrics of one of my favorite songs from a band called Genesis: “Is anybody listening? No reply at all…”…
Read MoreWhen It Comes To Social Media, Consumers Wont Take No For An Answer
